Academy Operations Manager

Summary

Join Pax8, a leading cloud-based technology marketplace, as the Manager of Academy Operations. You will own and manage process structure, improve Partner Services organizational efficiencies, and lead the Academy Operations project management team. Collaborate with various teams to ensure project completion and expected results. Develop and grow the Academy Operations team, supporting their career goals. This role requires strong project management, communication, and leadership skills. Pax8 offers a competitive salary and comprehensive benefits package.

Requirements

• At least one (1) year of work experience as Operations Manager for Pax8 Academy
• Expert at Pax8 Academy Billing and Reconciliation Reporting
• Proficiency with Microsoft Office, ConnectWise, Wrike and Service Leadership
• B.A./B.S. in related field or equivalent work experience

Responsibilities

• Maintain, update, and communicate the status of all process improvement initiatives within the Academy
• Own and manage all assigned Academy projects
• Meet with internal stakeholders to ensure requirements, deliverables, and desired outcomes are clearly defined
• Keep internal stakeholders informed of project status
• Ensure all projects are completed as specified and meet outlined expectations
• Oversee the day-to-day execution of Academy strategy as set by leadership through coaching and guiding Service Operations Managers and Coordinators
• Serve as escalation point for Partner Service Operations Managers (SOM), and act as a Partner Services liaison between other Pax8 departments; be a subject matter expert on all Partner Service Operations Project Management tools/processes (i.e., Billing Reconciliation, Change Management, Service Leadership, etc
• Work with Service Operations Managers in the development of timelines and project management workflow standards

Preferred Qualifications

• Knowledge of Wrike
• Experience learning and navigating within a high-growth and fast-paced environment
• A self-motivated, strategic creative worker with a drive for executional excellence
• Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask
• Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
• Strong communication skills and ability to collaborate with internal and external teams
• Ability to work in a cross-functional organization and demonstrate team leadership skills
• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Ability to step up to address difficult issues, saying what needs to be said
• Ability to build strong customer relationships and deliver customer-centric solutions
• Ability to handle conflict situations effectively, with a minimum of noise
• Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Ability to build partnerships and work collaboratively with others to meet shared objectives
• Ability to gain the confidence and trust of others through honesty, integrity, and authenticity
• Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups