Account Coordinator

Summary

Join TechnologyAdvice's Avani Media agency as an Account Coordinator and support the Client Success and Operations teams. You will handle various administrative tasks, ensuring smooth operations and client satisfaction. This mid-level, full-time role is based remotely in the Philippines, with specific working hours. Responsibilities include managing Salesforce programs, collecting client deliverables, QA'ing landing pages, delivering reports, and assisting with proposals and QBRs. The ideal candidate possesses a bachelor's degree or equivalent experience, digital marketing agency experience, and excellent communication and time management skills. TechnologyAdvice offers various benefits, including paid time off, healthcare reimbursement, and a remote-first culture.

Requirements

• Bachelor's degree or relevant transferable working experience
• Experience working in or with digital marketing agencies
• Familiarity with Salesforce or other CRM tools
• Excellent English communication, verbal and written
• Excellent time management skills and the ability to multitask while upholding a high level of accuracy
• Organized and detail oriented
• Creative, problem-solving ability
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Responsibilities

• Setting up programs in Salesforce - ensuring all details are entered correctly in our CRM
• Update programs with changes and keep accurate records between Salesforce and internal tools (Gsuite)
• Collect and organize client deliverables (landing pages, assets, creative material) from partners and share approvals with clients
• QA Landing Pages and submit edits before sending to the client
• Deliver leads and reporting details to clients weekly as directed
• Submit, track and deliver creative requests for campaign launch
• Assist with proposals as needed by collecting and compiling quotes, templated slides, and other requested documents
• Assist Client Success with QBR/Renewals by working with internal operations team and client to collect necessary data for reporting
• Own recurring client report creation and/or updates to external dashboards
• Run weekly reports and own dashboard updates for use in company standups
• Quickly respond to all internal emails/requests
• Conduct Lead QA as needed on client campaigns and deliverables

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare : Healthcare reimbursement to help ensure you are covered
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus