Newfront is hiring a
Account Coordinator

Summary

The job is for a client-focused, detail-oriented, and ambitious person to join the Small Business Team of Newfront, a technology-driven insurance brokerage company. The role involves coordinating internal service processes for assigned commercial property and casualty clients. The position is hourly, non-exempt, and full-time, reporting to the Sr. Managing Account Manager. It is a US based hybrid or remote role with the option to work from any of Newfront's office locations.

Requirements

• Solid communication skills: writing and presentation preparation
• Excellent telephone etiquette and customer service
• Ability to be resourceful, take initiative, and work independently to solve problems
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues
• Adaptability and flexibility to respond to client and team needs
• Strong time management skills
• Ability to learn and adopt and train use of technology systems and software applications
• Ability to review internal/external deliverables to ensure accuracy
• Minimum of 2 years in a comparable and/or relevant work environment
• Property and Casualty Insurance license required
• Minimum of 1 year of Insurance brokerage experience required

Responsibilities

• Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, policy checking, and MVRs
• Prepare and review client communications and deliverables
• Manage certificate of insurance process, if necessary
• Prepare, process, and distribute endorsements and invoices
• Monitor and resolve billing discrepancies and perform reconciliations
• Execute consistent and accurate data and information entry and maintenance in various systems including AMS, SharePoint, etc
• Execute consistent and accurate database and document management processes and workflows
• Coordinate and own the renewal process workflow for successful, timely execution

Preferred Qualifications

Commercial insurance experience preferred