Account Coordinator

Summary

Join PDMI as an Account Coordinator and be the primary point of contact for client inquiries, ensuring smooth client relations and operational needs fulfillment. You will collaborate with internal teams, track client requests, and contribute to process improvements. This fully remote opportunity offers a chance to work with passionate professionals in a collaborative environment, contributing to improving healthcare quality and efficiency. PDMI, a Best Employer in Ohio, provides a flexible work environment and exciting challenges. The role requires strong communication, organizational, and problem-solving skills, along with experience in customer relations, preferably within a technical or healthcare setting.

Requirements

• A bachelor’s degree in business administration or a related field, or equivalent experience
• 1-2 years of customer relations experience, preferably in a technical, healthcare, pharmacy, or service-focused industry
• Strong understanding of Microsoft Office applications, including Outlook, Teams, Excel, and Word
• A talent for researching client inquiries thoroughly and providing accurate, timely responses
• Strong organizational skills and the ability to manage multiple priorities
• Exceptional communication and relationship-building skills
• Tech-savviness and a keen eye for detail to keep documentation and processes running smoothly

Responsibilities

• Be the main point of contact for client inquiries, helping to resolve issues and maintain strong relationships
• Work cross-functionally with internal teams to fulfill client requests efficiently
• Track and manage client requests, ensuring timely completion and clear documentation
• Assist in preparing meeting materials and support Account Managers with client needs
• Take ownership of processes and contribute to continuous improvement efforts

Benefits

• Flexible Work: Fully remote opportunity with a company that cares
• Best Employer: PDMI was voted a Best Employer in Ohio for the 4th consecutive year in 2024!
• Meaningful Work: Contribute to improving healthcare quality and efficiency
• Collaborative Environment: Work with passionate professionals who share your drive
• Exciting Challenges: Every day brings new opportunities to excel