Account Director

Summary

Join BigCommerce's growing sales team as an Account Director! This remote role focuses on acquiring high-value enterprise clients, showcasing the power of the BigCommerce platform. You will drive sales revenue, manage the sales process, and act as a territory owner and subject matter expert. Success requires 7+ years of sales experience, including 3+ years in technology sales within a SaaS or eCommerce company. You'll need strong communication, technical, and analytical skills, along with a results-oriented approach. BigCommerce offers a competitive salary and a commitment to diversity and inclusion.

Requirements

• 7+ years sales experience, including 3+ years technology sales experience in a high volume, fast-paced environment with a focus on consultative solutions selling for a SaaS or eCommerce company
• Demonstrated ability to drive complex sales with all stakeholders, including executive management and technical teams, and have successfully, consistently achieved quotas and objectives within an outbound, client acquisition driven business
• Excellent written/verbal communication and customer relationship skills
• Strong Internet, email, and electronic document management skills
• Customer focused and do the right things the right way every time
• Able to manage sensitive client information and numerous details with ease
• Results-oriented closer with a positive outlook and a clear focus on quality and business performance
• Able to provide consistent, accurate sales forecasts
• Ability to identify and creatively solve complex problems to keep a sale on track
• Mastered the art of the cold open, have developed skills for overcoming objections, and have a healthy approach to handling rejection

Responsibilities

• Drive sales revenue through new client acquisition
• Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
• Act as territory owner and subject matter expert
• Build and manage a book of business through outbound prospecting as well as inbound leads
• Identify each client’s unique needs and cultivate effective sales strategies and proposals
• Coordinate resources for implementation
• Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc
• Meet or exceed your sales targets and performance metrics
• Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
• Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements
• Engage closely with the BigCommerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need

Preferred Qualifications

• Basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools)
• Technical understanding of software and the ecommerce space combined with strong business and sales acumen

Benefits

• Remote work
• Competitive salary ($146,220.40 — $247,284.50 USD)