Account Director

Summary

Join Front Row, a company partnering with leading brands to accelerate their ecommerce growth, as an Account Director. You will own client relationships with international enterprise brands, developing and leading media & ecommerce strategies focused on Amazon Advertising and retail media platforms. Responsibilities include translating client goals into actionable plans, leading business reviews, overseeing campaign management, and building relationships with retail media partners. The ideal candidate possesses 8+ years of experience in ecommerce, digital marketing, or retail media, with a strong understanding of Amazon Advertising and retail media logic. Strong communication, strategic thinking, and collaboration skills are essential. This client-facing role offers opportunities for professional growth and development within a fast-paced, international environment.

Requirements

• You have 8+ years of experience in ecommerce, digital marketing, or retail media, including significant experience managing client strategy at an agency, platform, or brand
• You have worked with multi-national brands and know how to lead and grow complex client relationships
• You have hands-on understanding of Amazon Advertising, retail media logic, and AMC (Amazon Marketing Cloud), even if you’re not in the weeds of every campaign
• You have either worked in an agency leadership role or led central functions on the brand side in close collaboration with external partners
• You are a strong communicator, confident presenter, and trusted advisor to clients and internal teams alike
• You bring a strategic mindset, commercial awareness, and the drive to make an impact
• You love collaborating across teams and regions, adapting quickly, and building strong human connections
• You’re fluent in English – German is a strong plus

Responsibilities

• You will own the client relationship with international enterprise brands, acting as strategic sparring partner and growth driver
• You will develop and lead media & ecommerce strategies, with a focus on Amazon Advertising and retail media platforms (e.g. Walmart, OTTO, eBay, etc.) ensuring that media and retail strategies are closely aligned
• You will translate client goals into actionable plans, aligning our media, analytics and operations teams around shared objectives
• You will lead business reviews, present results, and communicate strategic recommendations to senior client stakeholders
• You will oversee campaign management across a variety of retail media platforms and tools (e.g. Criteo, Mabaya, CitrusAd, Microsoft Retail Media, Skai) to optimize traffic, sales and ROI
• You will build strong relationships with retail media partners and platforms, keeping us ahead of trends and capabilities
• You will contribute to thought leadership, challenge conventional thinking, and bring in fresh ideas that elevate our approach

Benefits

• ... gaining insights into a variety of businesses, from traditional German brands to fast-moving online pure players, working on exciting projects that shape the future of e-commerce
• ... taking ownership of your own projects, growing professionally, and continuously developing your strengths with the Gallup StrengthsFinder – backed by an unlimited learning budget
• ... being part of a company where diversity and inclusion aren’t just values on paper but the foundation of our success. With over 30 nationalities, we thrive in a truly international environment
• ... collaborating with clients as trusted partners, working at eye level, and embracing a no-bullshit attitude – because we know what we’re doing and take pride in being thought leaders in our field
• ... having the flexibility to design your work-life balance with remote work options, flexible working hours, and the freedom to choose between 20 to 40 days of vacation per year
• ... working from abroad once a year at our Sunshine Office, combining productivity with inspiration from new surroundings
• ... enjoying regular afterworks, unforgettable team getaways, and a company culture where we genuinely enjoy working together – and it shows!
• ... benefiting from a modern office in the heart of Hamburg, bike leasing, an attractive pension plan, and the HVV-Deutschland Ticket to get you where you need to be
• ... having access to mental wellbeing support through OpenUp, a lunch allowance, and much more - because we care about your health and happiness