Account Director

Summary

Join Huble, an international digital business and CRM consultancy, as an Account Director. You will play a key role in nurturing client relationships, ensuring team success, and driving Huble's expansion. This position blends non-revenue-generating tasks like relationship building and proposal development with revenue-generating activities such as strategic consulting. You will need to be ambitious, proactive, and solution-oriented, thriving in a dynamic team environment. Fluency in German is required due to the focus on German-speaking clients. The role involves strategic leadership, client growth, revenue expansion, financial management, and consulting. Your performance will be measured by key performance indicators such as revenue increase, client retention, and service growth.

Requirements

• Relevant qualification in Marketing or Business Strategy (e.g., BComm Honours, BBusSci in Marketing, Masters)
• Mid to Senior level experience in digital marketing, ideally in a client-facing role within a digital agency/consultancy
• Fluent in German and English with strong writing and communication skills
• Strong business acumen and ability to present effectively to clients
• Hands-on experience with online marketing tools and practices
• Good understanding of agile marketing processes
• Familiar with Inbound Marketing and Customer Experience Marketing
• Technically proficient with tools like HubSpot, Google Analytics, Slack, G-Suite, and Excel

Responsibilities

• Understand the client's industry, challenges, and goals to develop strategies for market evolution and dominance
• Lead the Customer team strategically to align with client needs and Huble’s goals
• Collaborate with the Project Manager to enhance project delivery, client satisfaction, and team performance
• Build and sustain long-term relationships with key client stakeholders, serving as their main contact
• Understand clients' business goals and challenges to find collaboration and growth opportunities
• Host regular meetings and presentations for project updates, insights, and feedback collection
• Proactively address client issues and escalate when necessary for timely resolutions
• Foster relationships at both executive and operational levels to ensure client satisfaction and retention
• Identify new opportunities and ensure consistent value delivery within client organizations
• Build strong relationships with key decision-makers to facilitate upselling and cross-selling
• Develop and manage budgets and forecasts for customer accounts, ensuring accuracy and identifying risks and opportunities
• Monitor financial performance, analyze variances, and implement corrective actions to maximize revenue
• Pursue revenue growth through upselling and expanding service offerings
• Analyze customer profitability and identify improvement areas
• Set and negotiate rate cards, and manage quotes for commercial success
• Engage in top-level consulting projects, offering expert advice on strategy and ideation
• Lead client workshops, clearly presenting complex ideas and findings
• Step in for key consulting roles as needed to ensure continuous service

Preferred Qualifications

• Extensive experience in business, CX, or marketing consulting with a track record of successful large-scale projects
• Proactive leader, serving as a model of consulting excellence and providing coverage when necessary
• Engages directly with clients, handling conflicts and leading challenging projects
• Digital-first mindset with a keen interest in emerging technologies like AI
• Continuously generates relevant ideas for clients
• Inquisitive and emotionally intelligent
• Strong skills in problem-solving, communication, relationship building, influence, and strategic thinking

Benefits

• Work from anywhere: Enjoy the freedom of remote work
• Employer contributions: over and above your salary, we contribute to statutory pension and health insurance
• Create your ideal workspace: Receive a budget to set up your home office with your preferred desk and chair
• Choice of devices: Choose between a MacBook or Windows Laptop, complete with a monitor and mouse
• Generous leave policy : Enjoy 28 annual leave days, in addition to Public and Banking Holidays, and receive 1 bonus day for special occasions like your Birthday
• Flexible working hours: Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments
• Show your company pride: Get your hands on Huble Swag