Account Director

Summary

Join Hype's client strategy team and lead client engagements, identifying business problems and leveraging Hype's services to build successful partnerships. You will develop strategic ideas, collaborate with global teams, and ensure client retention through effective marketing strategies. Responsibilities include understanding client needs, coordinating with departments, identifying new opportunities, and serving as the primary client contact. The ideal candidate possesses 3-5 years of experience in client account retention and expansion, a proven track record of success, and excellent communication skills. Hype offers a fully remote work environment, diverse projects, a travel budget, 25 days of PTO, and a bull run bonus.

Requirements

• 3-5 years experience retaining and expanding client accounts through value based solutions
• Demonstrable evidence of track record of client services success in the digital, marketing, consulting or other professional services environment: exceeding targets; reduced churn, recognition amongst peers, awards
• Track record of building relationships with senior line-of-business and digital marketing, executives and management within an entrepreneurial, well-funded start-up or scale up environment
• Understanding and ability to evidence the use of data and insight as a lever and differentiator in sales opportunities
• Passion for working with emerging technologies and a desire to deeply understand and demonstrate Hype’s skills and functionality, use cases, as well as business and technical elements
• Excellent communication (written and verbal), interpersonal and presentation skills
• Experience working in a fast-paced, high growth company where change is a constant
• Highly driven individual with an exemplary work ethic
• Able to function independently, as well as collaboratively with Hype team members
• Passionate about developing and delivering exceptional outcomes and results for clients
• A strong desire to quickly understand and grow high level knowledge of our industry

Responsibilities

• Ensure solid retention of clients by creating marketing strategies that deliver success
• Understand clients needs, thinking strategically about their problems and how our marketing services can help
• Work closely with Growth Strategists in creating the marketing strategy, selling it to clients and winning their trust. You will be expected to have a solid grasp of marketing channels and tactics used in crypto and how to best utilize them for your clients
• Coordinate with department heads and the core marketing team to ensure the strategy is understood and executed on, while making sure workstreams are completed on time and to the highest possible standards
• Identify, qualify and create new opportunities by
• Stay up to date on market trends and understanding the needs of our clients as they move through their different phases of growth: from pre-launch to start-up to scale-up
• Capitalize on opportunities for growth by proactively planning campaigns with core marketing teams, influencing and guiding client's marketing initiatives
• Drive and manage the upsell process by working with the Client Services and Strategy Director to qualify new client opportunities, develop proposals and expand our scope of work with new or existing services
• Become a trusted pair of hands to clients and within Hype, driving overall business success
• Be the primary point of contact for clients and the voice for them internally to ensure they are receiving maximum value from their partnership with Hype
• Establish a nimble way of working with your different clients to ensure we deliver best-in-class service regardless of the size, location or style of client
• Maintain a high level of productivity, managing multiple competing priorities and timezones, and working effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Identify opportunities for Hype to grow. We are a fast-growing business in a fast-growing industry; defining the marketing playbook for crypto projects around the world. We want everyone to contribute to how we work so we can continually improve our offering and remain at the forefront of our industry

Preferred Qualifications

• Agency/consulting background
• Connected to other crypto networks, KOLs and communities
• Experience being in DAOs and with governance proposals
• Experience with managing questing, whitelisting, airdrop campaigns
• Written proficiency in other languages

Benefits

• Fully Remote: Work from anywhere! We just ask that you overlap at least half a day with EU and US time zones — otherwise, your schedule is yours to manage
• Diverse Projects: No monotony here! You'll work with a variety of clients across Web3, keeping things fresh and expanding your network
• Travel Budget: Get support for work-related travel when needed
• 25 Days PTO: Recharge with 25 paid days off per year
• Bull Run Bonus: Because when the market pumps, so should you 👀