Account Director

Summary

Join MBO Partners as an Account Director and manage key client relationships, driving revenue growth within your strategic vertical. You will be the primary point of contact, ensuring client satisfaction and program success. Responsibilities include developing client relationships, managing programs, identifying growth opportunities, providing accurate forecasts, and resolving escalated issues. This remote position requires strong account management experience, a proven track record of success, and excellent communication skills. MBO offers a competitive salary, benefits, and a flexible work environment.

Requirements

• 5–10 years professional work experience in a Business Development or Account Management role
• Progressively responsible experience servicing and expanding corporate accounts
• Strong understanding of staffing, consulting or professional services industry and demonstrated knowledge/capabilities in the areas of analysis and pricing structures related to the contract workforce
• A track record of exceptional executive client relationship management and successful cross / up-selling to global 2000 clients
• A track record of success in developing and communicating strategy at an account, client, or business unit level
• A track record of developing, communicating, managing, and achieving strategic, P&L, and human capital objectives
• Experience managing change within a geographically disbursed organization

Responsibilities

• Develop and maintain relationships with key account stakeholders to ensure success and growth of client programs
• Manage programs to ensure account satisfaction and operational delivery of defined objectives
• Interact with client stakeholders including program sponsors, and hiring managers, to promote MBO’s services and programs
• Act as the central point of contact for internal escalations for assigned accounts
• Continually evaluate client programs to improve process, systems, and people efficiencies
• Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon and to contract specifications
• Actively identify account growth opportunities and implement strategies to support growth and development of your assigned client base
• Provide accurate forecasts and budgets related to account growth, development, and revenue stability
• Ensure effective communication of the program to all stakeholders internally and externally
• Research and resolve any escalated account issues relating to service level agreements (SLA’s), contractor on-boarding and enrollment, client invoicing, contractor payroll and compliance and other matters as they arise
• Remain current in knowledge of market trends, and competitors
• Prepare metrics and lead Quarterly Business Reviews for your accounts
• Act as lead during contract negotiations

Preferred Qualifications

• Prior experience as an Account Manager, Client Executive, and/or Program Manager, in the contingent workforce, or professional services industry
• Bachelors’ degree from an accredited College/University
• Previous Salesforce and MSP/VMS experience

Benefits

• Remote work environment
• Competitive base salary
• Opportunities for growth and development in a rapidly growing company
• Excellent medical, dental, and vision plans designed to support healthy lifestyles
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Culture based on trust, feedback, communication, success and fun