Account Director

Summary

Join Third and Grove, a fully remote digital agency, as an Account Director! You will be responsible for the success of our top clients, building strong relationships and executing account growth strategies. This leadership role requires 8+ years of experience in a digital agency, excellent communication and collaboration skills, and a deep understanding of client needs. You'll work closely with various teams to ensure projects are delivered successfully and client satisfaction is maintained. We offer a comprehensive benefits package including 100% employer-paid health insurance, paid parental leave, flexible work arrangements, and professional development opportunities. Apply today and help us make the web a better place!

Requirements

• You are a proven leader of large, sophisticated accounts for digital work
• You have excellent collaboration, relationship-building, and communication skills
• You have a deep sense of empathy and a commitment to integrity
• You have stellar written and verbal communication skills
• You are smart and like to get shit done
• You are not afraid to ask questions when you are not sure
• You are extremely detail oriented
• You can multitask with the best of 'em, meeting deadlines across multiple accounts
• You have 8+ years of experience working at a digital agency
• You believe new mistakes are good and the same mistakes are bad
• You are open to mentorship

Responsibilities

• Be accountable for the outcomes of our top accounts - the buck stops with you
• Create and execute account growth strategies to defend and identify upsell opportunities and campaigns
• Pursue new business opportunities with clients
• Continuously communicate the value we deliver to our clients through quarterly business reviews
• Work closely with account managers on the client services team
• Work closely with project managers on accounts to ensure engagements are aligned with client objectives
• Work cross-departmentally with Directors to ensure projects are delivered successfully
• Mitigate client issues promptly and efficiently
• Act as point of escalation for clients
• Participate in account prioritization
• Report on progress to agency leadership
• Identify and define upsell opportunities and campaigns
• Track, report, and mitigate client satisfaction

Preferred Qualifications

You are a professional dinner guest

Benefits

• 100% employer paid health, vision and dental insurance
• Life and short-term disability insurance
• Paid parental leave
• Family First PTO Bank
• 100% remote
• Flex Fridays
• Paid vacation
• 401(k) with up to 4% match
• Charitable matches and/or community service hours
• End of year merit-based bonuses
• Annual company retreat with absolutely no trust falls
• Company culture events such as trivia and team lunches
• Professional development budget