Account Director, Client Services

Summary

Join Power Digital as an Account Director and lead cross-functional teams in developing and executing innovative marketing campaigns for B2B, eCommerce, and other clients. You will be responsible for client communication, strategy development, data analysis, and team coaching. This role requires extensive digital marketing experience, strong analytical skills, and the ability to build relationships with executive-level clients. Power Digital offers a flexible work environment, robust benefits, and ample opportunities for professional growth. The ideal candidate will be a highly dependable self-starter with an entrepreneurial spirit and a passion for problem-solving. Success in this role will be measured by account team retention, net revenue retention, and quarterly service expansion quotas.

Requirements

• Hold a Bachelor's Degree in Marketing, Communication or related discipline
• Have 8+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Possess a proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Have extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, Hubspot)
• Have experience speaking to business-level metrics such as LTV:CAC, MER, etc
• Possess campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Have the ability to quickly build rapport and develop relationships with executive-level points of contact
• Have a desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Be a highly dependable individual who thrives in a fast-paced environment and is a self-starter
• Emanate high energy and a positive attitude
• Possess an entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Responsibilities

• Establish a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Lead the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives
• Demonstrate proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Leverage data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities
• Translate learnings into clear and concise reporting with actionable next steps
• Use overlapping datasets to find the truth and make better marketing decisions
• Prioritize business metrics to guide strategy and budgets
• Leverage platform or attribution metrics to inform tactical daily optimizations
• Use incrementality to validate when needed
• Lead by example and practice servant leadership
• Deliver timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships
• Review and analyze client contracts on a regular basis to ensure goals are on target
• Work with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
• Be responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Benefits

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Employee Assistance Program (EAP)
• 13 observed national holidays + 2 mental health recharge days per year
• 2 Free Employee Assistance Programs
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives