Director, Client Services, Sales

Summary

Join a dynamic team at BDA, the top global Merchandise Agency, as Director of Client Services - Sales. This strategic role involves leadership, sales strategy, and client relationship management, requiring a combination of sales acumen, team leadership, and financial planning skills.

Responsibilities

• Serve as active member of BDA’s Sales Leadership Team regarding overall business strategic planning
• Work with VP of Sales and Account Team leaders to set and implement sales strategies for growth of assigned accounts
• Help Account Teams establish strategic marketing plans to achieve corporate objectives for new business development within assigned accounts. More specifically, lead team to develop and execute comprehensive marketing plans, both short and long range, to support sales and revenue objectives of BDA
• Responsible for setting financial and other performance goals and targets for team(s) in support of strategic objectives
• Understand, interpret and analyze financial aspects of accounts to make sound financial business decisions for BDA. Review and analyze client reports, sales revenue, gross margins, sales reports, operating expenses etc
• Collaborate on new business proposals and presentations. Work with teams to develop creative ideas for client’s external marketing projects, sales promotions, tradeshows & internal corporate promotions (employee incentive, reward and recognition, uniform programs etc) to ensure meeting or exceeding of teams’ sales goals
• Work with other BDA sales and operational leaders to ensure continued growth in both sales and profitability, while focusing on leading the assigned sales teams. Accountable to increase sales, profit and success rate for staff and accounts
• Drive revenue growth by coaching team to strategically explore and capitalize on client needs
• Serves as escalation point for direct reports and client needs addressing their inquiries and concerns promptly and professionally
• Engage in leadership forums, client industry meet-ups etc. to continue to build network for BDA and engage in new business opportunities
• Stay updated on industry trends, competitor activities, product knowledge, emerging strategies and best practices to provide informed recommendations to team and clients and to enhance BDA offerings and maintain a competitive edge
• Lead with positive intent and work together with both internal and external customers
• Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts. Deliver results by achieving short and long-term sales and profitability goals
• Support the growth of collective client portfolio of team ($15M plus benchmark)
• Provide support for other Executive and Leadership initiatives and special projects to support BDA growth goals
• Coach and mentor members of the key account team. Challenge and empower staff while maintaining fair and consistent expectations for the account team. Offer autonomy through high responsibility and result driven planning while building consensus and generating excitement and enthusiasm for new initiatives
• Manage performance management documentation of direct reports to include CDPs, PIPs and written warning process. Conduct annual performance reviews of direct reports
• Build, recruit, train, retain and motivate teams. Assist in development of internal pipeline for future sales management opportunities. Make appropriate staffing recommendations to executive management. Assist with interviewing efforts as required
• Manage contact and opportunity database
• Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies