Account Director – Digital & Web Experience

Summary

Join Outliant, a fully-remote digital product development and startup consulting company, as a full-time Account Director. Lead strategic relationships with mid-market and enterprise clients, focusing on digital initiatives and web development. Ensure the success of complex projects by understanding client goals, shaping project roadmaps, and guiding cross-functional teams. Grow client relationships and identify new business opportunities. Serve as the primary point of contact for executive stakeholders, ensuring alignment and long-term value. Maintain strong oversight of project delivery, meeting scope, timelines, and quality expectations. Partner with internal leadership to resource and scale teams based on project needs.

Requirements

• 8+ years of experience in account management, client services, or digital strategy, including at least 3 years in a director-level (or equivalent) role
• Demonstrated success leading enterprise-level digital accounts, particularly in web development initiatives, with a strong understanding of the full web development lifecycle — from planning and UX/UI to QA and deployment. Technical knowledge is essential, though hands-on coding is not required
• Proven ability to manage cross-functional delivery teams in Agile, Scrum, or hybrid environments, ensuring high-quality execution and alignment with client goals
• Strong leadership, communication, and stakeholder management skills, with the ability to navigate seamlessly between technical and non-technical teams
• Strategic thinker with a knack for simplifying complex problems and delivering actionable, technically sound solutions
• Proficient with digital tools and platforms, including CMS (e.g., Webflow, WordPress, Contentful), marketing tech stacks, CRM systems (e.g., HubSpot, Salesforce), analytics platforms, and SEO tools
• Background in digital agencies, SaaS companies, or consulting environments, with experience managing global or multi-brand digital programs
• Proven track record of identifying and driving upsell or growth opportunities within existing client relationships

Responsibilities

• Lead and grow strategic relationships with enterprise and mid-market clients, serving as a trusted advisor across business and digital initiatives
• Act as the primary point of contact for executive stakeholders, ensuring alignment, transparency, and long-term value
• Drive the delivery of high-impact web and digital experiences — ensuring technical feasibility, business relevance, and on-time execution
• Translate client needs into clear roadmaps and technical requirements, working closely with engineers, product managers, and strategists
• Maintain strong oversight of project delivery, ensuring work meets scope, timelines, and quality expectations
• Partner with internal leadership to resource, structure, and scale teams based on evolving project needs
• Uncover and pursue account growth opportunities including upsells, cross-sells, and long-term partnership expansions
• Maintain a deep understanding of each client’s business, industry, web ecosystem, and success metrics
• Serve as a technical-savvy liaison, able to bridge business objectives with development and delivery realities
• Lead key meetings including planning sessions, delivery reviews, and retrospectives — ensuring clarity and accountability throughout

Preferred Qualifications

• Understanding of SEO strategy, content governance, or performance marketing
• Experience guiding web projects in regulated industries or complex stakeholder environments

Benefits

• Unlimited PTO
• Non-working holidays per country of residence
• Medical/ Dental / Vision insurance (US-W2)