Account Executive

Summary

Join Help Scout as an Account Executive and leverage your solution-oriented approach to selling, guiding prospects through the sales cycle. You will be responsible for managing a large pipeline of opportunities, leading effective discovery calls, delivering compelling product demonstrations, and closing deals efficiently. This role requires a proven track record of exceeding sales quotas in a SaaS environment, along with strong product knowledge and experience selling to SMBs. Help Scout offers a competitive base salary and OTE, along with various perks and benefits. The company values a collaborative and customer-first approach, aligning with their mission to help businesses delight more customers.

Requirements

• You are in sales because you are self-motivated and driven to succeed. You love winning and helping your customers achieve their goals
• You are naturally curious and have a history of learning new things quickly
• You have a track record of exceeding sales quota
• You are a top performer in a SaaS sales role with 3+ years of experience closing new logos
• You have experience in managing an inbound a pipeline, but have proven to be an effective hunter for finding new opportunities
• You can quickly become a product expert and guide customers through a world-class demo and trial experience
• You have experience selling into various industries within the SMB landscape
• You have a proven ability to close deals within 30 days
• Above all, you’re a team-player, bringing a collaborative mindset and are eager to find new ways to succeed

Responsibilities

• Actively manage a large pipeline of opportunities with an ability to drive multiple deals forward simultaneously
• Lead an effective discovery to uncover underlying pain points and goals for prospective customers
• Deliver a value-packed product demonstration. We don’t rely on Sales Engineers, and expect our Account Executives to develop deep product knowledge to showcase how our platform drives business impact for customers
• Manage your time efficiently, and demonstrate an ability to close deals quickly while maintaining a thorough process for your best opportunities
• Guide potential customers through the evaluation process, addressing objections, assessing the competitive landscape and helping them make an informed decision
• Contribute to sales strategies by providing insights and feedback on messaging, positioning, and competitive differentiation
• Maintain up-to-date pipeline in Salesforce and accurately forecast expected revenue
• Maintain a consultative, customer-first approach that aligns with Help Scout’s mission and values

Benefits

• Healthcare coverage
• Wellness resources
• The base salary range for this role is $90,000 - $100,000. (The OTE range is $128,000 - $154,000)