Account Executive

Summary

Join Help Scout, a remote-first company with a mission to help businesses delight more customers. As an Account Executive, you will be responsible for managing a pipeline of opportunities, leading discovery calls, delivering product demonstrations, and guiding customers through the evaluation process. You will also contribute to sales strategies and maintain accurate pipeline information in Salesforce. Help Scout values a customer-first approach and seeks individuals who are self-motivated, driven to succeed, and have a proven track record of exceeding sales quotas. The ideal candidate will have 3+ years of experience in SaaS sales, a strong understanding of the SMB landscape, and the ability to close deals within 30 days.

Requirements

• You are in sales because you are self-motivated and driven to succeed
• You love winning and helping your customers achieve their goals
• You are naturally curious and have a history of learning new things quickly
• You have a track record of exceeding sales quota
• You are a top performer in a SaaS sales role with 3+ years of experience closing new logos
• You have experience in managing an inbound a pipeline, but have proven to be an effective hunter for finding new opportunities
• You can quickly become a product expert and guide customers through a world-class demo and trial experience
• You have experience selling into various industries within the SMB landscape
• You have a proven ability to close deals within 30 days
• Above all, you’re a team-player, bringing a collaborative mindset and are eager to find new ways to succeed

Responsibilities

• Actively manage a large pipeline of opportunities with an ability to drive multiple deals forward simultaneously
• Lead an effective discovery to uncover underlying pain points and goals for prospective customers
• Deliver a value-packed product demonstration. We don’t rely on Sales Engineers, and expect our Account Executives to develop deep product knowledge to showcase how our platform drives business impact for customers
• Manage your time efficiently, and demonstrate an ability to close deals quickly while maintaining a thorough process for your best opportunities
• Guide potential customers through the evaluation process, addressing objections, assessing the competitive landscape and helping them make an informed decision
• Contribute to sales strategies by providing insights and feedback on messaging, positioning, and competitive differentiation
• Maintain up-to-date pipeline in Salesforce and accurately forecast expected revenue
• Maintain a consultative, customer-first approach that aligns with Help Scout’s mission and values

Benefits

• Healthcare coverage
• Wellness resources