Account Executive

Summary

Join Twilio as a New Business Enterprise Account Executive and play a key role in growing the business in the Enterprise space. You will be responsible for prospecting, solution selling, and acquiring G2K Enterprise accounts in BFSI, Airlines, and Retail in Hong Kong and Singapore. This role involves working with customers to understand their needs, matching them with Twilio solutions, and designing mutually beneficial contracts. You will need to balance competing priorities, manage multiple projects, and collaborate with cross-functional teams. The position requires strong interpersonal and communication skills, technical solutions selling experience, and a proven track record in Enterprise sales. This is a remote role based in Singapore with over 30% anticipated travel.

Requirements

• At least 10 years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers
• At least 10 years of experience in full cycle sales directly selling technical Customer Engagement solutions
• Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong QBR strategy for territory penetration
• Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans
• Technical solutions selling experience working with real customers, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
• Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
• Ability to influence and build effective working relationships with all levels of the organization
• Entrepreneurial mindset with appetite to define process and build programs

Responsibilities

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Authentication & Security, Marketing & Promotions, Sales & Customer Service solutions
• Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution
• Balance competing priorities and manage multiple projects and deals at the same time
• Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product and carrier relations teams
• Establish yourself as a subject matter expert in the Customer Engagement industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Preferred Qualifications

• Deep experience in understanding and solutioning Enterprise Voice, AI, Contact Center use cases
• Experience selling to BFSI in Hong Kong and Singapore
• An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling
• A Bachelor’s degree or equivalent experience

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program