Account Executive

Summary

Join Thomas, a Xometry company, as an SMB Account Executive and nurture a portfolio of small to medium-sized business advertiser accounts. This role requires strong digital marketing knowledge, excellent client relationship skills, and a revenue-growth focus. You will retain existing clients by renewing contracts and identifying improvement areas, proactively address at-risk accounts, and build strong client relationships. Furthermore, you will identify upsell opportunities, collaborate with Solutions Engineers on proposals, and work with cross-functional teams to ensure client satisfaction. The ideal candidate possesses a Bachelor's degree in a related field and 1-2 years of experience in digital marketing or account management. Excellent analytical, problem-solving, communication, and interpersonal skills are essential.

Requirements

• Bachelor's degree in Marketing, Business, or a related field
• 1-2 years of experience in digital marketing or account management; sales experience a plus
• Excellent analytical and problem-solving skills
• Strong communication, presentation, and interpersonal skills
• Ability to work independently and as part of a team
• Proactive, results-oriented, and highly motivated

Responsibilities

• Retain a large book of business by successfully renewing expiring contracts
• Analyze client performance data to demonstrate value and identify areas for improvement
• Proactively identify at-risk accounts and develop strategic plans to educate and recommend improved solutions to customers
• Build and maintain strong, long-term relationships with clients through regular communication and proactive engagement
• Identify and proactively pitch upsell opportunities (e.g., new products, services, increased spend) to existing clients
• Partner closely with Solutions Engineers to develop and present compelling proposals
• Collaborate with cross-functional teams (e.g., product, marketing, operations) to ensure client satisfaction and successful campaign delivery