Account Management Coordinator

Summary

Join Lightspeed as an Account Management Coordinator and contribute to the success of our team and customers. Based in Manila, this permanent work-from-home position involves coordinating internal processes, managing administrative tasks, and assisting with customer interactions. The ideal candidate possesses strong communication skills, a solution-oriented mindset, and experience in the retail or hospitality industry, along with SaaS Customer Success, Account Management, or Support. You will maximize customer retention, maintain accurate customer records, and support Account Management leadership. Lightspeed offers a flexible work environment, a supportive culture, and excellent benefits.

Requirements

• Previous experience in the retail or hospitality industry
• Proven experience in SaaS Customer Success, Account Management, or Support
• Background in technology administration or management

Responsibilities

• Maximise customer retention by delivering excellent service, sharing product knowledge, and promoting best practices
• Maintain accurate customer records and data in CRM systems like Salesforce
• Assist in delivering customer communications and stay informed on product updates and support resources
• Provide light-touch customer support, handling basic product or billing queries or redirecting requests as needed
• Support Account Management leadership with various activities and ad hoc projects
• Helping prepare and coordinate customer meetings, including scheduling, agenda setting, and follow-ups
• Contributing to process improvements and team initiatives that enhance the customer experience and internal efficiency
• Supporting reporting needs by compiling data and business reports
• Pitching in with wider team efforts to achieve organisational goals, even when tasks fall outside your usual role

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club