Account Management Operations Associate

Summary

Join ResortPass's Account Management team as a seasonal remote worker! This contract position (March-August) offers $25/hour for 20-30 hours/week, Monday-Friday. You'll assist the team with manual updates, data entry, and client support due to system limitations. Responsibilities include managing hotel accounts, performing data entry, handling client inquiries, collaborating with the team, and assisting with ad-hoc projects. The ideal candidate has at least one year of customer-facing/data entry experience, is detail-oriented, and possesses strong communication and problem-solving skills. Fluency in Spanish is required for one of the openings. This role is perfect for someone seeking seasonal remote work.

Requirements

• You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships
• Fluent in Spanish is a requirement for 1 of the openings
• An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented
• An empathetic partner. You’re able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
• Communicative. You’re clear and concise in your written and verbal communications
• A problem solver. You’re excited by a complex problem and take pride in finding unique and timely solutions
• This contract position requires use of personal equipment including a computer and internet connection

Responsibilities

• Assist in managing hotel accounts, including updating information and resolving issues
• Perform data entry tasks accurately and efficiently to maintain and update partner records
• Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
• Collaborate with the account management team to ensure a seamless and high-quality partner experience
• Assist with ad-hoc projects as assigned to support the overall goals of the account management team

Benefits

• Compensation for this March-August contract position will be $25 per hour
• Your shift will be Monday - Friday (20-30 hours per week)
• This is a wonderful opportunity for someone looking for seasonal remote work