Account Manager

Summary

Join Ada, an AI customer service company, as an Account Manager to build relationships with executive-level decision-makers and drive business growth. This primarily remote role requires 2+ years of B2B SaaS experience managing accounts over $2.5M, exceeding sales quotas, and forecasting revenue. You will personally create leads, strengthen client relationships, and close sales opportunities. The ideal candidate excels at negotiation, understands client ROI, and provides world-class customer service. The salary range is $160,000 to $190,000 CAD OTE. Ada offers comprehensive benefits, including unlimited vacation, flexible work schedule, and a learning & development budget.

Requirements

• 2+ years of experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up
• You’ve managed a portfolio of client accounts over $2.5M
• Strong track record of meeting sales objectives, such as quota and productivity requirements
• You excel in negotiating win-win outcomes and have a track record of meeting and exceeding quotas of $700K+
• You understand sales forecasting and have actively managed a revenue forecast
• You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new solutions, retaining clients, and driving high organic growth
• You have a reputation for being an individual that provides world-class customer service
• You can gracefully translate client requests for internal cross-functional teams
• You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps

Responsibilities

• Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
• Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells
• Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology