Account Manager

Summary

Join AirDNA as an Account Manager and play a pivotal role in driving revenue growth and fostering strong client relationships. This role transcends traditional account management, demanding a proactive commercial mindset and a focus on upselling opportunities. You will be responsible for maximizing the value of existing customer relationships, ensuring product adoption, delivering measurable ROI, and driving account expansion. As a trusted advisor, you will leverage strategic thinking, product expertise, and sales acumen to unlock growth and mitigate churn. This position offers a blend of customer engagement and revenue ownership, ideal for relationship-builders who thrive in target-driven environments. The role involves managing the entire client lifecycle, from onboarding to renewal, and requires strong communication, negotiation, and problem-solving skills.

Requirements

• Full proficiency in English and French or Spanish both verbal and written
• 1+ years of Account management experience in B2B or SaaS environment
• Strong communication skills, both written and verbal, with the ability to build rapport and trust
• Confident and personable on customer calls, with the ability to negotiate and overcome objections
• Highly organized and detail-oriented, ensuring accurate documentation and task management
• Proactive mindset, consistently checking in on customer health and seeking opportunities to add value
• Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities
• 1+ years of experience with CRM platforms (HubSpot preferred)
• Strong sales and account management experience, with demonstrated success in renewals and upselling
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
• Willingness to continuously learn and stay informed about industry trends and customer challenges
• Proven track record or revenue growth and client satisfaction / retention

Responsibilities

• Responsible for the entire life cycle of the client after they have been closed, with a strong focus on identifying and driving upsell opportunities throughout each stage (onboarding, adoption, expansion, and renewal)
• Drive revenue retention by achieving retention goals
• Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs)
• Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues, improve engagement and spotting potential for account growth
• Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts
• Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights
• Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value
• Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement
• Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback
• Be the internal advocate of our clients
• Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams

Benefits

• OTE Salary range 45,000 - 50,000 EUR annually
• Indefinite contract
• 36 holidays per year
• Continuing education stipend
• 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
• Health insurance with Sanitas (Vision + Dental included)
• Language lessons with Preply (French-Italian-Spanish)
• Individual growth plan to progress in the role
• Standard working hours from 11 am to 7 pm
• A fun and sunny office with big terraces
• Talented international team and a vibrant work environment
• 62 days to work from anywhere!
• Bottom-up management: we listen to your ideas and implement them
• Team building events
• Dog friendly office!