Remote Account Manager

Summary

Join our dynamic team as an Account Manager, where you'll be responsible for communicating with clients, processing orders, invoicing, and making introductory calls to potential clients. You'll work in a remote full-time position within the EST time zone.

Requirements

• Advanced level of English
• Writing and verbal communication skills are essential
• Proven organization and scheduling skills
• Strong ability to negotiate various pricing options
• Previous successful experience in customer relations/customer support

Responsibilities

• Communicate with clients and process orders
• Process all customer inquiries via phone, email, or live chat on a website
• Enter and update customer information in the CRM system
• Consult regularly with clients to fully understand their needs and actively solve pain points
• Resolve client issues in partnership with Product Photographer and Retoucher
• Establish a trusted/strategic relationship with each client
• Set up client accounts, invoice, track progress, and ensure invoices are paid in full and orders delivered on time
• Make introductory calls to potential clients to explain Squareshot's services and answer initial questions
• Work with the product team to improve clients' digital experience

Benefits

• Fair salary, based on your skills and experience
• 8-hour workday, Monday through Friday (EST timezone)
• Courses and qualification upgrades you require to meet your professional goals