Account Manager

Summary

Join Array's Account Management team as a remote employee and manage a portfolio of clients, driving new product sales and exceeding growth targets. Develop and maintain strong client relationships, collaborating with internal teams to ensure seamless client experiences. Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products. Become a trusted escalation point for clients, managing key situations and ensuring project success. Manage renewal cycles and contract negotiations, understanding client needs and tailoring solutions. Generate sales reports and analyze customer data to inform strategic decisions. This role requires 10+ years of B2B2C/B2B Account Management experience and a proven track record of exceeding sales targets. Array offers competitive compensation, including a base salary of $150,000+, commission, and comprehensive benefits.

Requirements

• 10+ years of experience in B2B2C/B2B Account Management
• A proven track record of meeting and exceeding sales/growth targets
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of sales cycles
• Strong negotiation skills
• Proven ability to build relationships and manage customer expectations
• Problem-solving and analytical skills to identify and address client challenges
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Proficiency in CRM systems to manage client data and track sales activity

Responsibilities

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets
• Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals
• Develop a very strong understanding of Array’s value propositions and become fluent with key product use cases and applications
• Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc
• Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects
• Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
• Understand client needs and pain points, tailoring solutions to meet their specific requirements
• Generate sales reports, analyze customer data, and identify trends to inform strategic decisions
• Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes

Preferred Qualifications

Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity and Credit Services Organizations is a plus!

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries