Account Manager

Summary

Join AudioEye, a company dedicated to digital accessibility, as an Account Manager - SMB. You will be responsible for customer retention and success, acting as the primary point of contact throughout the customer lifecycle. This role involves managing onboarding, implementation, and renewals, while fostering strong client relationships. Success in this position requires collaboration with cross-functional teams and a results-driven approach with a customer-centric focus. You will contribute to the company's growth and reputation by driving individual account success. The ideal candidate possesses a collaborative mindset and strong problem-solving skills. This role offers the opportunity to make a real impact on how people with disabilities experience the internet.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of experience in an Account Management role in a B2B tech environment
• Familiar with HTML, JavaScript, and CSS design capabilities
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative with the ability to inspire others
• Experience with web commerce, web/mobile applications
• Strong knowledge of usability principles, universal design and techniques
• Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Responsibilities

• Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal
• Drive customer success outcomes and product value delivery
• Maintain or increase renewal rates
• Communicate revenue opportunities to Strategic growth team for cross-sell and up-sell opportunities
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth through greater advocacy and reference-ability
• Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy

Preferred Qualifications

Ideally combined background of post-sale and sales experience

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300