Account Manager

Summary

Join AudioEye as an SMB Account Manager and drive customer success throughout the customer lifecycle. You will build strong client relationships, manage onboarding and implementation, and collaborate with cross-functional teams. This role requires a customer-centric approach, focusing on retention, revenue growth, and advocacy. You will use CRM tools, provide regular performance reports, and contribute to refining upsell strategies. The ideal candidate possesses a collaborative mindset, problem-solving skills, and a passion for revenue generation and customer satisfaction. Success in this position will directly impact the company's growth and reputation.

Requirements

• Bachelor’s degree or equivalent experience
• 2 plus years of experience (customer-facing organizations)
• Familiar with HTML, JavaScript, and CSS design capabilities
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process oriented mindset
• Demonstrated desire for continuous learning and improvement

Responsibilities

• Drive customer success outcomes
• Maintain or increase renewal rates
• Communicate revenue opportunities to Strategic Growth team for cross-sell and up-sell opportunities
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth through greater advocacy and reference-ability
• Manage customer success activities including: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy
• Use CRM tools and other software to maintain accurate and up-to-date records of client interactions and opportunities
• Collaborate with the Customer Success team to share insights, client feedback, and overall trends to refine the upsell strategy
• Provide regular reports on upsell, expansion & renewal performance, trends and results achieved

Preferred Qualifications

Ideally combined background of post-sale and sales experience

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300