Account Manager

Summary

Join Auror, a company empowering the retail industry to fight against organized retail crime, as an Enterprise Account Manager. You will manage a portfolio of high-value enterprise SaaS accounts, driving net revenue retention and expansion. Responsibilities include identifying upsell opportunities, building deal strategies, crafting business cases, and closing deals. You will act as a trusted advisor to clients, building strong relationships and facilitating customer business reviews. This quota-carrying role requires 4+ years of experience in enterprise sales, account management, or strategic customer roles in B2B SaaS. Success is measured by revenue growth and customer outcomes. The position offers a competitive salary, employee share scheme, flexible work arrangements, and comprehensive benefits.

Requirements

• Enterprise-ready: You have 4+ years in enterprise sales, account management, or strategic customer roles — ideally in B2B SaaS or a similar solution-based selling environment
• Strategic and structured: You know how to build an account plan, manage a pipeline, and focus effort where it matters most
• Data and outcome-oriented: You’re comfortable using data to inform decisions, shape deals, and demonstrate customer impact
• Adaptable and fast-moving: You thrive in a dynamic, scaling environment where things shift — and you’re ready to shift with them

Responsibilities

• Own and grow a book of business: Manage a portfolio of high-value enterprise SaaS accounts, driving net revenue retention through strategic expansion and proactive account management
• Drive revenue expansion: Own the full upsell cycle — from uncovering opportunities and shaping proposals, to leading negotiations and closing high-value deals
• Build and execute strategic account plans: Align customer goals with Auror’s capabilities through clear, actionable plans that drive product adoption, measurable growth, and long-term success
• Act as a trusted advisor to customers: Build strong, trust-based relationships by listening deeply, understanding their operational challenges, and translating these into business needs that inform our engagement and roadmap
• Lead high-impact engagements: Facilitate customer business reviews, roadmap sessions, and workshops that deepen relationships and drive momentum

Benefits

• Competitive Salary Range: $225,000 on-target earnings with uncapped earnings for those who out perform
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognize there is more to life than work. We promote a healthy work/life blend
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days and up to three expert sessions paid for every year
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe