Account Manager

Summary

Join Axonify, a leading learning and enablement platform, as a highly motivated Account Manager within our Customer Success organization. You will manage the retention and growth of existing accounts, securing renewals and driving expansion through upsells and cross-sells. As a trusted advisor, you will understand client business needs and align our solutions to their strategic objectives. Strong collaboration with Customer Success and Customer Solutions managers is crucial. This role reports to the Regional Vice President, Account Management and involves achieving and exceeding assigned quota targets. You will develop and execute strategic account plans, identify new business opportunities, and build strong client relationships. This position requires proven success in B2B SaaS account management or sales, preferably with enterprise account experience.

Requirements

• 5+ years of proven success in a B2B SaaS account management or sales role, preferably with experience managing enterprise accounts
• Customer-centric approach with a genuine desire to understand and solve customer challenges. Proven ability to advocate for customer needs and build strong, long-term relationships
• Deep understanding of the SaaS industry and the ability to articulate the value proposition of our solutions in a way that resonates with customer needs. Experience with value-based selling methodologies
• Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Proven ability to collaborate effectively with cross-functional teams
• Highly motivated and results-oriented with a strong growth mindset and a passion for exceeding customer expectations. Demonstrated ability to learn quickly and adapt to changing environments
• Proficiency with CRM software (e.g., Salesforce) and other sales enablement tools. Data-driven with the ability to analyze account performance and identify areas for improvement
• Demonstrated experience in developing client relationships, prospecting and negotiation skills, with the ability to take an opportunity from lead through to close
• Commitment to presenting and demonstrating our solution by travelling to customer locations within North America up to 25% of the time when appropriate

Responsibilities

• Achieve and exceed assigned quota targets for renewals, upsells, cross-sells, and services
• Develop and execute strategic account plans to maximize revenue generation within your assigned accounts
• Identify and pursue new business opportunities within existing accounts, expanding our footprint and deepening customer relationships
• Build and maintain strong, long-term relationships with key stakeholders within your accounts, including C-level executives and procurement teams
• Act as a trusted advisor, providing consultative support and guidance to your clients
• Proactively address customer needs and concerns, ensuring a positive and successful customer experience
• Collaborate effectively with Customer Success and Customer Solutions managers to effectively support the customer
• Develop comprehensive account plans that outline key objectives, strategies, and tactics for each assigned account
• Partner with Customer Success Manager to conduct thorough needs analysis and business reviews to understand customer challenges and identify opportunities for growth
• Collaborate with internal teams (e.g., Sales, Product, Support) to align resources and deliver exceptional customer value
• Develop and deliver compelling pricing proposals and presentations that clearly articulate the value of our solutions
• Skillfully negotiate contracts and renewals, ensuring favorable terms and maximizing revenue potential
• Effectively manage the sales cycle from opportunity identification to close, leveraging internal resources and best practices
• Champion customer needs and feedback within the organization, contributing to product roadmap development and service improvements
• Proactively identify and mitigate potential churn risks, ensuring high levels of customer retention and satisfaction
• Accurately track and report on key account metrics, including revenue performance, renewal rates, and customer health indicators
• Analyze account data to identify trends, opportunities, and areas for improvement
• Utilize Salesforce.com to manage customer interactions, track progress, and maintain accurate records

Preferred Qualifications

• Experience in selling to frontline and/or HR audiences is a plus
• Selling LMS/training software is also a plus

Benefits

• An impactful product that gives back to the communities and frontline workers that support our everyday lives
• People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering
• A diverse team that celebrates unique perspectives and experiences that add richness to our culture
• Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves
• Hybrid-flexible work environment