Account Manager

Summary

Join Braze's ANZ Account Management team as a strategic commercial partner, driving growth and retention for mid-market and enterprise customers. You will own a portfolio of key accounts, cultivating relationships with senior stakeholders and collaborating with Customer Success to execute strategic account plans. Leverage your business acumen to align account strategy with customer priorities and Braze's growth objectives, proactively identifying growth opportunities. Responsibilities include exceeding quarterly expansion and retention targets, developing tailored commercial proposals, and leading customer meetings. Success requires a proven track record in SaaS sales and account management, strong executive presence, and exceptional communication skills. Braze offers competitive compensation, benefits, and professional development opportunities.

Requirements

• 5+ years of progressive experience in SaaS Sales, Account Management, or similar, with demonstrated success in driving revenue growth, customer retention, and strategic value for enterprise or mid-market clients
• Minimum 3 years owning complex SaaS customer relationships; including full accountability for renewals, upsell, and expansion across multi-product or multi-region portfolios
• Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments
• Ability to influence and build relationships at C-level, with a clear track record of value-based selling and strategic account growth
• Excellent collaborator and team player with a proven ability to work cross-functionally with Customer Success, Services, Marketing, Partnerships, and Sales to drive customer outcomes and commercial impact
• Exceptional communicator - confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency
• Strong organisational and time management skills; comfortable managing competing priorities
• Self-starter with a high level of accountability, drive, and commercial acumen

Responsibilities

• Own a portfolio of key mid-market and emerging enterprise customers, driving upsell, cross-sell, and renewals across ANZ
• Cultivate and maintain strategic relationships with senior and executive stakeholders to drive long-term partnership and commercial alignment
• Partner with Customer Success to create and execute strategic account plans, deliver regular business reviews and maintain account health to drive sustained growth and adoption over time
• Leverage strong business and commercial acumen to align account strategy with customer priorities and Braze’s growth objectives
• Proactively identify growth opportunities through usage analysis and whitespace mapping
• Achieve and exceed quarterly expansion and retention targets
• Develop and deliver tailored commercial proposals that align with customer goals and drive ROI
• Maintain accurate expansion and renewal forecasts, providing insight into deal progress, risks, and growth opportunities
• Lead customer meetings both virtually and in-person; occasional domestic and international travel required

Preferred Qualifications

• Experience in the Martech, Adtech, or broader CX space highly regarded
• Experience managing portfolios with annual contract values ranging from 250K to 1M+ is highly regarded
• Experience or understanding of the Martech ecosystem is highly valued; including CRM, marketing automation, customer analytics, email, or content marketing

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend