Remote Account Manager

Summary

CareLuLu is hiring an experienced account manager to join their team and manage a portfolio of SMB clients. The account manager will be responsible for building and maintaining relationships with clients, generating new sales, collecting and updating customer data, educating clients, and helping them improve and grow their business. To succeed in this position, candidates must have 3-10+ years of experience in sales or account management, exceptional written and phone communication skills, strong negotiation skills, attention to detail, and an entrepreneurial mindset.

Requirements

• 3-10+ years of experience in sales or account management, preferably to SMBs
• Outstanding written & phone communication skills, and fast typing skills
• Strong negotiation skills, with ability follow-through and overcome objections
• Owner mentality: you’re self-motivated, set your own goals & deliver results

Responsibilities

• Nurture relationships with clients, based on trust and mutual respect
• Generate new sales by getting referrals from existing clients
• Collect and update customer data to ensure accurate info
• Educate clients proactively to resolve current issues and prevent future ones
• Help clients improve and grow their business by analyzing data to identify trends/patterns and provide clear, actionable advice

Benefits

• Competitive base salary (depending on experience) + commission
• Paid time off and other benefits with tenure and performance
• Flexible work-from-home setting (no more commute!)
• Team gatherings/events + occasional team retreat in a nice villa!