Account Manager

Summary

Join cargo.one, a leading digital platform for air freight, as an Account Manager to ensure customer satisfaction and growth within the SMB sector. You will onboard customers, actively engage with them to understand their workflows, and exceed growth quotas for Annual Recurring Revenue (ARR). Responsibilities include collaborating with customers to identify needs, building tailored education plans for new features, and managing the full sales cycle for upsell opportunities. You will also provide valuable feedback to the product team based on customer insights. This role requires adaptability, proactivity, commercial acumen, and strong communication and analytical skills. The position offers remote work flexibility within Europe and various benefits.

Requirements

• Adaptability : We are a high growth startup and our strategy may from time to time shift with new company priorities. The ideal candidate is comfortable in this environment and will partner with us to build our playbook to reach these goals
• Proactivity : We value proactivity and team members who take initiative, we fully support you but also trust you to execute as necessary without micro-management
• Commercial Acumen : Especially for those who have chosen Customer Success as their career, and include proven track record of customer expansion both in usage and new revenue in a SaaS environment
• Customer Focus : Ability to build trust-based relationships and empathize with customer needs, balancing both their success and company goals
• Organizational Skills : Highly organized and detail-oriented, capable of managing multiple accounts and prioritizing effectively in a dynamic environment
• Entrepreneurial Mindset : Proactive, resourceful, and resilient in handling challenges with minimal guidance
• Tech Proficiency : Strong understanding of digital tools and platforms, with the ability to quickly grasp new technologies
• Communication Excellence : Exceptional written and verbal communication skills to engage diverse audiences and build rapport
• Analytical Thinking : Ability to analyze customer workflows and offer tailored solutions aligned with business objectives
• Native or equivalent in English (second language is a plus, especially: German, Spanish, Italian)

Responsibilities

• Professionally onboard customers to ensure they make the most of their subscription and that you build a relationship with them from day one on the platform
• Actively engage with customers to understand their workflows, enabling them to leverage the right features for productivity and growth
• Own the success and expansion of your SMB customer portfolio by exceeding growth quotas for Annual Recurring Revenue (ARR)
• Collaborate with customers to uncover their needs, positioning relevant platform features and paid modules as solutions
• Build and execute tailored plans to educate customers about newly released paid features
• Manage the full sales cycle for upsell opportunities, ensuring timely communication, thorough demos, and seamless deal & contract renewal closures
• Organize and maintain a thorough understanding of your portfolio, identifying key accounts and top-tier, trustworthy customers by region
• Provide valuable feedback to our product team based on customer insights, helping shape the future of our offerings

Preferred Qualifications

• Industry Knowledge : Experience in freight forwarding, logistics, or SaaS solutions for supply chain management
• CRM Proficiency : Familiarity with tools like Salesforce for tracking customer interactions, managing pipelines, and analysing account performance
• Data Proficiency : Familiarity with basic account data analysis to make plans and decisions about where to focus your efforts in your portfolio for maximum impact
• Additional language skills

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to  meet as a team
• Unlimited co-working options through our partner desana all around the world
• Bloom : premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany