Account Manager

Summary

Join Catchpoint as an Account Manager and cultivate customer relationships, driving revenue retention and expansion within Commercial and Emerging accounts. You will develop a strong understanding of Catchpoint’s value proposition, build expertise in relevant technologies, and serve as a trusted advisor to customers. Success involves proactively engaging with accounts, driving renewals, identifying growth opportunities, nurturing relationships, monitoring account health, collaborating internally, educating customers, and maintaining accurate records. This role offers the chance to grow your career in Account Management and Customer Success by unlocking value and growth across our Emerging account-base. The ideal candidate will have 3-5 years of experience in a similar role, preferably within a SaaS company, and possess strong communication, organizational, and problem-solving skills. Catchpoint offers a competitive compensation package and a wide range of benefits.

Requirements

• 3-5 years of experience in account management, customer success, or a similar client-facing role, preferably within a SaaS company
• Proven track record of managing renewals and identifying growth opportunities
• Proactive and self-motivated: You're a go-getter who takes initiative and thrives in an autonomous environment
• Demonstrates accountability and ownership of your portfolio of accounts
• Excellent communication and interpersonal skills: You're comfortable building rapport, presenting information clearly, and handling challenging conversations with professionalism
• Strong organizational skills and attention to detail: You can manage multiple accounts and priorities effectively
• Problem-solving abilities: You can quickly understand customer challenges and work towards effective solutions

Responsibilities

• Proactively engage with accounts: Implement strategies to re-engage less active accounts, understanding their challenges and demonstrating how our platform can help them achieve their goals
• Drive renewals: Proactively manage the renewal process, identifying potential risks, demonstrating value, and securing timely contract renewals
• Identify and pursue growth opportunities: Discover upsell and cross-sell opportunities within existing accounts by understanding customer needs and aligning them with our product offerings
• Nurture customer relationships: Build strong, trust-based relationships with key stakeholders, ensuring they feel supported and valued
• Monitor account health: Track key metrics and usage patterns to identify growth opportunities and risk signals; and intervene with appropriate action plans
• Collaborate internally: Work closely with our Value Engineering, Product, Marketing and Support teams to address customer needs, resolve issues, and ensure a seamless customer experience
• Educate customers: Inform customers about new features, product updates, and best practices to maximize their utilization and value from our platform
• Maintain accurate records: Document all customer interactions, account status, and opportunities within our CRM system

Preferred Qualifications

• Understanding of SaaS business models and recurring revenue is a plus
• Experience with observability platforms or monitoring tools is a plus, but not required

Benefits

• Medical, dental, and vision care
• 401(k) plan with company match
• Paid time off
• Employee wellness perks
• Competitive equity package
• Variable compensation