Account Manager

Summary

Join Concentric, a global risk consultancy, as an Account Manager based in Seattle, WA, San Francisco, CA, or Washington, DC. This remote position involves managing a suite of employees supporting Concentric's clients in intelligence, security, and family offices. You will oversee staff hiring, performance evaluations, and client relationships, ensuring consistent engagement and training. The ideal candidate possesses experience in security or intelligence, project management, and team supervision. Concentric offers a comprehensive benefits package including 100% employer-paid medical, dental, and vision, 401k matching, paid time off, and professional development opportunities.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Experience with intelligence analysis, physical security, and/or risk management
• 3+ years experience in the intelligence or security field
• 3+ years of supervisory experience
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite
• Ability to travel 10% of the time
• Experience with intelligence analysis, open-source research, physical security, and/or risk management
• 3+ years of experience in the intelligence or security field
• 3+ years of supervisory experience
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite
• Ability to travel 10% of the time

Responsibilities

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being
• Advocate for employee needs and escalate issues as necessary to HR or management
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
• Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements
• Maintain excellent rapport with clients
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals
• Assist in the development of SOPs and guidelines, as required, for the client
• Supervise a suite of employees: run regular employee engagement, ensure compliance with program standards, manage timecards, and run performance improvement plans when required
• Provide intelligence expertise to engage with employees and troubleshoot team issues
• Develop training and engagement, including planning internal knowledge sharing and coordinating 3rd party certification as required
• Act as the hiring manager for all positions within the given suite of teams
• Maintain excellent rapport with clients when discussing employees and job function needs
• Assist with quarterly, annual, and one-off client meetings as required
• Follow Concentric and client onboarding processes to manage a streamlined workflow
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Assist in the development of SOPs and guidelines for employee engagement

Preferred Qualifications

• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models)
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Adept at learning new software and web-based tools
• Familiarity with human resource practices
• Experience standing up or operating a Security Operations Center and providing physical risk assessments
• Experience applying for and managing security-related licenses
• Experience serving as a security Compliance Agent, Qualifying Agent, or Armed Principal
• Bachelor's degree or equivalent combination of education and experience
• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models)
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Ability to handle confidential material while building trust and rapport with various levels of management and people from all backgrounds and experience levels
• Adept at learning new software and web-based tools
• Familiarity with human resource practices
• PMP Certification
• Experience as an intelligence or investigative analyst
• Excellent professional judgment and decision-making skills
• Comfortable taking initiative and working independently

Benefits

• 100% employer-paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities
• 100% employer-paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System
• $120,000 — $130,000 USD