Account Manager

Summary

Join CookUnity as an Account Success Manager and play a pivotal role in ensuring the success of our chef partners. Build and maintain strong relationships with clients, acting as their main point of contact. Develop and implement account strategies to drive revenue growth and meet sales targets. Monitor partner performance using data analytics, identify optimization opportunities, and promptly address concerns. Collaborate with internal teams to ensure quality product development and operational excellence. Develop and implement account plans aligned with both account and company objectives. This role requires a minimum of 2 years of experience managing culinary or food business accounts, excellent communication skills, and knowledge of commercial kitchen operations.

Requirements

• A minimum of 2 years experience in managing culinary or food business accounts
• Advanced English level
• Outstanding communication and organizational skills
• Knowledge of commercial and large-scale kitchen operations
• Superior planning, communication, time management, negotiating, and organizational skills
• Experience with G-Suite and recruitment or project management tools and CRMs
• Ability to work well in the fast-paced environment of our quickly growing business
• Attitude: you demonstrate passion and enthusiasm for the brand and are a collaborative, positive team player
• Execution: you have high standards for quality and speed and problem-solve
• A growth mindset: proven record of leveraging past learnings and encouraging new ideas and smart risk-taking for self and others
• Ability to excel with autonomy in an ambiguous environment
• Ability to work independently and collaboratively in a team environment
• Results-oriented with a focus on meeting and exceeding KPIs and department key results

Responsibilities

• Build and maintain strong relationships with existing clients
• Act as the main point of contact for clients, understanding their needs and ensuring their expectations are met or exceeded
• Conduct regular check-ins and reviews to assess client satisfaction and identify opportunities for improvement
• Develop and implement account strategies to drive revenue growth and meet sales targets
• Identify opportunities for improvements within existing accounts
• Collaborate with the acquisition lead to identify and pursue new partnership opportunities
• Action or develop playbooks for improving account performance in a variety of areas, including operations, sales, menu planning, product development, and policy compliance
• Effectively communicate with accounts to understand their business goals and challenges
• Collaborate with internal teams, including portfolio, marketing, and culinary operations, to ensure quality product development, operational execution value
• Provide accounts with timely updates and reports on key metrics
• Address and resolve account issues promptly and effectively
• Work closely with internal teams to troubleshoot and resolve any challenges accounts may encounter
• Develop and implement account plans that align with both account and company objectives
• Stay informed about industry trends and competitive offerings to provide strategic insights to accounts

Benefits

• Get paid in USD
• Work remotely: design the life that you want
• Enjoy 15 days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
• Personalized English coach