Account Manager

Summary

Join CSN Collision as an Account Manager and become the primary point of contact for their largest insurer account(s). This role involves managing communication and information exchange between the insurer and CSN's network, addressing inquiries, monitoring file escalations, and validating payments to shops. You will also be responsible for supporting internal teams in implementing program initiatives and representing CSN at industry events. This remote position requires travel to client locations, conferences, and other industry events for up to 50% of the typical work week.

Requirements

• University Degree or equivalent education and experience
• Willingness to complete CIP courses as directed by the employer
• Open concept office environment
• While this role is remote, the candidate must be based within Canada
• This role will principally be assigned to the insurer’s business location(s) and/or on-line working environment depending on applicant’s location
• Independent travel to client locations, conferences and other industry events for up to 50% of the typical work week and annual commute
• Other travel requirements may include overnight stay and long-haul flights
• If you are based in GTA, ON or surrounding locations - the candidate may be expected to be in the office 2 days a week
• Must have a valid Driver’s license and in good standing
• Commercial insurance requirements

Responsibilities

• Creating efficiencies and supporting the process of assignments and information exchange between the insurer and the CSN network
• Document, monitor and update customer/adjuster escalation inquiries
• Validate payments to shops
• Respond to rental vehicle inquiries
• Support to internal team(s) to implement program initiatives
• Liaise directly with the Insurance Adjustors/Call Centre staff, CSN Corporate staff, CSN shop personnel and clients as appropriate
• Respond to communications/requests emails initiated by the insurer(s) and internal departments
• Represent CSN and its Licensees with integrity and professionalism at industry events

Preferred Qualifications

• Experience in the automobile repair service environment and/or claims adjudication is desirable
• Proficiency in MS Office and Salesforce

Benefits

• Competitive salary
• Benefits package
• Company laptop
• The ability to grow, develop and manage your career path