Account Manager

Summary

Join Dandy, a technology company transforming the dental industry, as an Account Manager. You will manage a portfolio of 100+ dental accounts, focusing on driving Net Revenue Retention (NRR). Key responsibilities include strategic account planning, proactive customer engagement, identifying upsell/cross-sell opportunities, and building strong customer relationships. You will collaborate with Sales, Training, and Customer Support teams. Success requires 6+ years of dental industry experience in a relevant role, a proven track record of upselling, and strong communication and problem-solving skills. The role involves significant client interaction and data analysis. Some travel may be required.

Requirements

• 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
• Track record of upselling and growing your account portfolio
• Established and managed relationships with multiple stakeholders at small to medium sized businesses
• Enjoy talking on the phone with clients for over 60% of your day
• Have a desire to dive deeper and understand customer’s pain points
• Comfortable analyzing data and using dashboards to inform your decisions and outreach
• Enthusiasm for experimentation and iteration to hone your craft
• Highly motivated, performance driven individual
• Exceptional communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers

Responsibilities

• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
• Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
• Identify and execute upsell and cross-sell opportunities within your given book of business
• Drive activations of more users / doctors within a practice
• Drive sales of additional scanners within a practice
• Drive expansion through selling into additional practice locations
• Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
• Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
• Experiment and execute on churn reduction strategies
• Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
• Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
• Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
• Collaborate with cross-functional teams such as customer support and training to better serve your customers
• Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off