Account Manager

Summary

Join DoiT's Account Management team in EMEA, based remotely in Spain, and nurture relationships with existing customers. You will identify opportunities for further engagement, serve as a trusted contact for cloud vendor teams, and ensure 100% customer retention. Responsibilities include developing a deep understanding of DoiT's business and platform, managing customer support escalations, negotiating long-term commitments, identifying new workload opportunities, and establishing regular customer cadences. You will also aggregate customer feedback, provide input to engineering teams, deliver quarterly reviews, and identify cost optimization opportunities. Collaboration with cloud vendor sales representatives is also expected.

Requirements

• 3+ years of experience in an Account Management role within the Cloud Technology space
• Fluent verbal/written communication skills in Spanish/Italian & English
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
• Manage customer related support escalations to resolution ensuring customer satisfaction is of the highest level
• Negotiate and close long term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and the fast growing emerging clients
• Help aggregate customer feedback that ensures our products & solutions closely align to customer needs and requests
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
• Identify Cost Optimization opportunities within Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers

Preferred Qualifications

• Experience with AWS, GCP, or other major public clouds
• Cloud Certifications (AWS cloud aws cloud practitioner or Google Cloud Digital Leader certifications)

Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program