Account Manager

Summary

Join Education Perfect, an EdTech company, as an experienced Account Manager responsible for retaining and growing revenue within a portfolio of schools. You will build strong relationships with school decision-makers, identify expansion opportunities, and ensure schools receive ongoing value from our products. This role involves collaborating with internal teams, presenting solutions, and representing EP at events. You'll need a proven track record in customer relationship management and achieving retention goals, along with a strong understanding of the education sector. Education Perfect offers remote and flexible work arrangements, various benefits, and opportunities for professional development.

Requirements

• Proven track record in managing customer relationships and achieving retention goals
• Ability to identify and execute opportunities for account expansion
• Strong commitment to delivering exceptional value and support to schools
• Confidence in facilitating workshops and presenting new opportunities to stakeholders
• Understanding of the education sector and the challenges schools face
• Ability to work effectively within a team and partner with internal stakeholders
• Skilled in CRM tools and analytics to track performance and inform decision-making

Responsibilities

• Own the renewal process for a portfolio of existing schools, ensuring high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) metrics
• Proactively engage with schools to address challenges, highlight EP’s value and secure timely renewals
• Build long-term relationships with key decision-makers and stakeholders, becoming a trusted advisor for their educational needs
• Identify opportunities to expand EP’s footprint within existing schools by promoting additional features, subjects or licenses in line with provided targets
• Collaborate with school leaders and educators to align EP’s solutions with their evolving goals and priorities
• Conduct upselling conversations and demonstrations to showcase the benefits of expanded use of EP’s platform
• Work closely with the customer success and professional services team to ensure seamless transitions for newly onboarded schools
• Partner with the professional services team to deliver exceptional customer experiences and support long-term success
• Represent EP at conferences, events and networking opportunities, promoting our mission and solutions
• Develop relationships with key education organisations and associations

Benefits

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community