Account Manager

Summary

Join Eleken as an Account Manager and build strong client relationships, gather feedback, and identify upsell opportunities. Collaborate with the Head of Sales and a team of experienced Business Development Managers. Eleken focuses on improving the design services of SaaS companies, offering high-quality, user-centered designs. This is a full-time, remote position with flexible working hours. The role involves managing client subscriptions, resolving issues, and maintaining accurate client records in a CRM system. Eleken offers various benefits, including paid vacations, sick leaves, co-working space compensation, and internal educational activities.

Requirements

• 1 year as an Account Manager or in a similar client-facing role
• Strong written and spoken English (C1 level)
• Ability to collect, structure, and analyze client feedback
• Experience with CRM systems (PipeDrive or Hubspot - a plus)
• Proactive: you don’t wait for things to happen, you make them happen
• Positive: a can-do attitude that lifts the whole team
• Communicative: you express ideas clearly and are a great listener
• Problem-Solver: you handle challenges calmly with a client-first mindset
• Curious and Open-Minded: always eager to learn, accept feedback, and grow
• Independent and Responsible: able to take initiative and work autonomously when needed
• Team Player: you believe in collaboration and shared success

Responsibilities

• Build and nurture long-term relationships with clients
• Be the voice of the client inside the team - gather insights, reviews, and feedback
• Spot opportunities for upselling and value expansion
• Collaborate with design and marketing to support customer success initiatives
• Make sure our clients feel supported, heard, and happy
• Relationship Building: build and maintain strong relationships with active clients
• Client Feedback: conduct NPS surveys, exit interviews, and regular check-in calls
• Review Collection: collect client reviews across platforms like Clutch
• Subscription Management: handle client requests related to subscription adjustments and oversee designer changes when needed
• Issue Resolution: address client dissatisfaction cases promptly to maintain satisfaction and reduce churn
• CRM Maestro: maintain accurate client records, communication notes, and payment tracking in the CRM system
• Upselling: identify upsell opportunities and proactively suggest service expansions during client conversations
• Retargeting: reconnect with old clients and lapsed leads by sending updates and personalized retargeting messages
• Team Collaboration: work closely with design and marketing teams to align strategies and support client success

Preferred Qualifications

Understanding of SaaS and product design (big plus)

Benefits

• Flexible working hours
• Paid vacations and sick leaves
• Fully remote
• Co-working space compensation
• Finance Support (we take care of tax payments and accounting for you)
• Employee referral bonus
• Internal Educational activities (Eleken Talks, Design Feedback, Lectures from the team members)
• Reading Club and corporate library