Manager, Enterprise Account Management

Summary

Join Greenhouse's growing sales team as a Manager, Enterprise Account Management, reporting directly to the VP, Account Management. You will lead a team of Enterprise Account Managers, driving customer retention, growth, and expansion. Responsibilities include developing processes and strategies to improve gross retention and expansion, collaborating with other teams (Marketing, Customer Success), defining forecasting processes, and ensuring unified messaging across customer-facing teams. The ideal candidate is a fierce competitor, leader, and data-driven problem solver with SaaS sales experience and a proven track record of success in leading enterprise sales teams. Greenhouse offers a competitive salary, benefits, and a remote-first work environment.

Requirements

• SaaS sales experience
• Experience hiring for and leading an Enterprise closing quota-carrying sales team
• Superior data manipulation and analysis skills
• Experience leading teams responsible for multinational companies and cross-selling within those brands/industries
• Proven strategies that have driven measured results in retention, churn mitigation and expansion
• Experience strategically growing the revenue of existing business in an organization
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Lead and motivate a team of strategic account managers across the Enterprise segment
• Drive initiatives and strategies/tactics to drive quarter-over-quarter improvement in gross retention and expansion
• Work closely with the VP of Account Management to strategize on new product sales, renewals, and other expansion strategies, and then work with your team to ensure successful execution
• Partner with the Marketing team to align on how we position new products and solutions to customers, then get them to market efficiently and effectively
• Collaborate with the Customer Success team on ways to drive value to customers
• Define an effective forecasting process to drive predictable revenue and stability
• Collaborate with the other leaders from the Sales and Customer Success organizations to ensure unified messaging and tactics across customer-facing teams

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• Short-term and long-term disability coverage
• A 401(k) plan and company match
• Up to 13 scheduled paid holidays and up to 80 hours of paid sick leave
• Up to 20-25 days of paid vacation time, depending on tenure
• Unlimited paid time off (PTO)