Account Manager

Summary

Join Eleken's Sales team as a full-time, remote Customer Success Manager, focusing on building client relationships and ensuring their success. Initially, you will focus on client communication, retention, and timely payments. After six months, you will transition into a Closer role, handling discovery calls, recommending solutions, and closing inbound deals. The ideal candidate has 2+ years of B2B communication experience in tech or creative services, excellent communication skills, and the ability to work independently. Eleken offers flexible working hours, paid vacations and sick leave, remote work, co-working space compensation, financial support, employee referral bonuses, and internal educational activities.

Requirements

• Have 2+ years in B2B communication roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
• Confident in spoken and written English (B2+)
• Are friendly and assertive , especially when handling payments, feedback, or misaligned expectations
• Are comfortable on client calls — with good radar for tone, intent, and timing
• Can work independently and proactively
• Are interested in growing into sales

Responsibilities

• Stay in touch with active clients
• Run quarterly NPS calls to collect qualitative feedback
• Collect testimonials and reviews on platforms like Clutch and LinkedIn
• Conduct exit interviews when clients leave
• Control the invoicing process and ensure timely payments
• Spot risks early and coordinate with the internal team
• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
• Reconnect with past clients, keep the relationship warm
• Identify expansion or return opportunities
• Handle discovery and intro calls with new inbound leads
• Understand client pain points and recommend the right service
• Close deals (Leadgen team already brings the leads — no cold outreach)

Benefits

• Flexible working hours
• Paid vacations and sick leaves
• Fully remote
• Co-working space compensation
• Finance Support (we take care of tax payments and accounting for you)
• Employee referral bonus
• Internal Educational activities (Eleken Talks, Design Feedback, Lectures from the team members)
• Reading Club and corporate library