Account Manager

Summary

Join Endear as an Account Manager and help our existing customers thrive. You will develop strong customer relationships, conduct trainings and onboardings, monitor account health, identify opportunities for improvement, guide customers through expansion/renewal, and create helpful resources. This role involves cross-functional collaboration with product and marketing teams, providing support to the sales team, and maintaining active customer support. You'll directly impact Endear's growth and shape the future of Account Management. The ideal candidate has SaaS sales or account management experience and thrives in startup environments; retail industry familiarity is a plus.

Requirements

• 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company
• Comfortable working at a 100% remote company
• You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!)
• Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later
• You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks
• You’re eager to learn and grow beyond this role by having an "all hands on deck" attitude

Responsibilities

• Develop strong relationships with customers to ensure their success with Endear
• Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
• Periodically check in on account health & performance to spot any potential drop offs in adoption
• Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
• Guide customers through the expansion/renewal process
• Develop resources and assets both video and written to improve customer success at Endear
• Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
• Act as an additional support system for sales team for smaller sales opportunities
• Maintain an active role in customer support over chat, email, and phone when needed

Preferred Qualifications

Experience working with retail businesses is a plus!

Benefits

• Cash compensation starting between $60-70K (pending experience) + bonus opportunities
• Comprehensive healthcare including dental and vision
• Home office or co-working space stipend
• Flexible PTO with unlimited vacation days
• Opportunity to shape the future of retail technology