Account Manager

Summary

Join Hilti Fieldwire, Inc. as an Account Manager and manage key customer relationships, focusing on retention and growth. You will be responsible for contract renewals, revenue increase, conducting business reviews, resolving customer issues, and expanding the business through referrals. This role requires 2+ years of inside sales experience with a proven track record of exceeding targets. Experience in project management, cross-functional collaboration, and strong communication skills are essential. Preferred qualifications include outside sales experience, cold-calling experience, B2B transactional experience, and experience with Salesforce.com. The position offers a competitive salary, a variable bonus, and remote work within the US.

Requirements

• 2+ years of inside sales experience (quota-carrying and consistently exceeding targets)
• Experience managing projects with input from cross-functional teams
• A knack for working well with a wide range of people (external and internal); a natural relationship builder
• Ability to work in a fast-paced startup environment
• Metrics driven mindset
• Strong presentation skills with the ability to communicate technical product aspects to non-tech savvy and tech savvy customers
• Superior written and verbal skills
• Highly organized and methodical; process-oriented

Responsibilities

• Manage all contract renewals and lead negotiations with our customers
• Retain and increase revenue with a managed book of business
• Perform Business Reviews with strategic clients
• Solve complex customer needs by working with our Construction Success Team
• Expand the book of business by asking for referrals and uncovering new business opportunities

Preferred Qualifications

• 1+ year of outside sales experience (a plus)
• Cold-calling experience
• B2B transactional experience
• SaaS environment experience
• Construction/real estate experience
• Experience with Salesforce.com

Benefits

• The estimated pay ranges for this role are as follows: $75,000-$85,000
• In addition to the salary you may be eligible for a compensation variable bonus which can range up to $30,000
• This role is remote within the US