Account Manager

Summary

Join FreeWill, an award-winning social-good startup, as an Account Manager on the Partner Success team. This full-time, remote position (work from anywhere in the US except CO, AL, or LA) focuses on accelerating support for nonprofits. You will ensure nonprofit partners continue working with FreeWill, identify opportunities to expand partnerships, build strong relationships, and proactively address challenges. The role involves leading renewal and upsell meetings, collaborating with internal teams, and staying updated on customer success techniques. FreeWill offers a competitive salary ($115,000-$128,000 OTE) and excellent benefits, including unlimited PTO, flexible hours, and comprehensive health insurance. The company values a fast-paced environment and seeks a candidate with experience in SaaS customer success or nonprofit fundraising.

Requirements

• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment
• Smarts, tenacity, and kindness

Responsibilities

• Ensure nonprofit organizations want to continue working with us term over term (typically yearly subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal plans based on individual partner needs while utilizing best practices
• Work across multiple teams to provide insight on partner needs
• Communicate with partners about new FreeWill developments and proactively offer value
• Use existing processes while iterating to develop and follow detailed project management system to ensure all renewals are proceeding on schedule
• Stay on top of latest customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Preferred Qualifications

Experience working on a SaaS customer success team, managing clients, and handling negotiations and/or experience in the nonprofit fundraising space is strongly preferred

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents