Account Manager

Summary

Join Grammarly's Education team as an Account Manager and leverage your customer understanding to drive revenue growth and foster strong relationships within the education sector. Promote Grammarly's tools to educational institutions, focusing on improving communication and writing skills. You will manage designated accounts, identify expansion opportunities, prospect for new leads, and collaborate on contract renewals. Build relationships with diverse stakeholders, develop strategic plans, and create compelling business cases to secure increased investment. Maintain accurate CRM records and provide regular reports to management. This is a hybrid role with remote work options and potential travel for team collaboration.

Requirements

• Can build rapport with customers and communicate effectively with various stakeholders, from manager level up through the C-suite
• Can analyze data and metrics to inform business decisions and identify opportunities for revenue growth within accounts
• Has expertise in creating and delivering presentations to stakeholder groups, showcasing how solutions can meet the needs of educational institutions
• Has a minimum of 2+ years of experience in sales positions, such as BDR/SDR, or Account Management, or Account Executive
• Has a proven track record of quota achievement and delivering very high value to their book of business
• Works well in a team environment, adapting to changing priorities and collaborating with others
• Has a proactive attitude with a willingness to learn, receive feedback, and adapt to an evolving role is important for continuous improvement and growth
• Is interested in AI in education: has a demonstrated interest in leveraging AI technologies to enhance learning experiences within the education sector
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Manage designated accounts and oversee a specific list of customers to ensure revenue growth
• Identify opportunities for expansion by upselling and cross-selling, aiming to increase annual recurring revenue (ARR) within each account
• Prospect within existing accounts through consistent outbound, including cold calling, to generate new leads and opportunities
• Monitor upcoming contract renewals and collaborate with cross-functional partners, like Customer Success, on the renewal process to ensure growth at renewal
• Engage with diverse personas by building relationships and communicating effectively with stakeholders at all levels of educational institutions
• Work closely with educational institutions to develop long-term strategic plans that align with their goals and demonstrate how your solutions can help them achieve these objectives
• Develop business cases that present compelling arguments to justify budget allocations for Grammarly, helping to secure increased investment from customers
• Maintain accurate and organized CRM records by documenting customer interactions and account details, adhering to company sales practices and methodologies
• Provide regular reports to management on account statuses, including revenue forecasts, potential risks, and opportunities for growth

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities