Account Manager

Summary

Join the Midnight Foundation as an Account Manager and play a pivotal role in fostering the success of teams within the Midnight Ecosystem. You will act as a liaison between high-value partners and internal teams, ensuring seamless collaboration and value-driven outcomes. Responsibilities include managing grant and ecosystem partner agreements, providing bespoke account management to key partners, and coordinating cross-functionally with various teams. You will conduct regular partner check-ins, execute co-marketing initiatives, and contribute to reporting and strategic initiatives. The ideal candidate possesses 2+ years of experience in account management within blockchain, fintech, or enterprise SaaS, along with exceptional communication skills and experience with Hubspot or similar CRM tools. Remote work is offered, along with other benefits.

Requirements

• 2+ years in account management, business development, or partner success roles in blockchain, fintech, or enterprise SaaS
• Exceptional written and verbal communication skills, with the ability to distill technical concepts for diverse audiences
• Proven ability to work cross-functionally with legal, engineering, and marketing teams
• Comfortable with data collection, reporting, and deriving actionable insights
• Experience in Hubspot (other CRM toolings are acceptable) is required

Responsibilities

• Collaborate with Growth and Legal teams to assist in the draft, review, and finalize grant/ecosystem partner agreements, ensuring alignment with Midnight’s strategic and security objectives
• Oversee contractual documentation, including contract mechanism triggers (payments, termination, completion), deliverables, and compliance requirements
• Ensure a smooth transition between deals in process and closed deals
• Provide bespoke account management to partners delivering critical technological or commercial value to Midnight
• Develop and maintain strong relationships, acting as the trusted point of contact for escalations and strategic initiatives
• Work closely with Product, Engineering, Solutions, and BD teams to gather data, track progress, and ensure partner needs are met
• Facilitate problem-solving by categorizing technical/non-technical issues with Solutions Engineering
• Conduct regular check-ins with ecosystem partners to assess satisfaction, address challenges, and identify growth opportunities
• Liaise with Marketing and Developer Relations to execute co-marketing initiatives, announcements, and collaborations
• Assist in preparing monthly reports, internal updates, and external communications
• Contribute to process improvements and strategic initiatives to scale account management operations

Preferred Qualifications

Familiarity with blockchain ecosystems, smart contracts, and developer communities is highly preferred (previous experience in zero-knowledge space also preferred)

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO