Account Manager

Summary

Join Invoca, a leading Conversation Intelligence company, as an Account Manager responsible for driving customer retention and expansion. You will develop and execute strategic account plans, build strong customer relationships, and identify opportunities for growth. This role requires experience in B2B SaaS sales, specifically within marketing technology. You will collaborate with cross-functional teams, conduct software demonstrations, and manage negotiations for renewals and expansions. Invoca offers a comprehensive benefits package including paid time off, healthcare, retirement plan, stock options, and various wellness programs. The position is remote and open to candidates in the US and Canada.

Requirements

• Experience: 2+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations
• Industry Knowledge: Fundamental understanding of online advertising and marketing technology with experience in account management or sales
• Technical Proficiency: Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach
• Negotiation Skills: Experience negotiating business terms and managing documentation such as MSSAs and SOWs

Responsibilities

• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics
• Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics
• Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates
• Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization
• Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators
• Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges
• Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets
• Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives
• Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success

Preferred Qualifications

• Marketing Tech Experience: Experience working with marketing technology such as Google AdWords, Analytics, Bid Management, or programmatic media platforms; experience with competitors is a plus
• Vertical Experience: Experience selling into Travel, Insurance, Telecom, Financial Services, Auto, and Home Services verticals is a plus

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock options - All employees are invited to ownership in Invoca through stock options
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more
• Position Base Range - $85,500 to $100,000 Salary Range / plus commission potential
• This role is remote and open to candidates located in the United States and Canada