Account Manager

Summary

The job is for an Account Manager at jetfuel.agency, a digital marketing agency specializing in e-commerce clients over $5M in size. The Account Manager will own day-to-day client relationships, manage high-profile accounts, lead a team, and communicate effectively with both the agency and clients.

Responsibilities

• Own day-to-day client relationships
• Direct project execution for assigned accounts
• Manage a team of one or more Coordinators, helping them develop their skills
• Serve as head of communications and main point of contact for all assigned accounts
• Effectively communicate, prioritize and strategize between all parties
• Have a strong understanding of the brand's industry, culture, voice, and competition
• Establish project plans and timely execution for all deliverables
• Review and provide feedback on all deliverables
• Cultivate strong relationships with clients and internal agency team members and partners
• Continually look for areas to grow and innovate on accounts
• Act as a mentor and help manage the team
• Problem-solve and innovate for issues and challenges not yet explored, attempted or accomplished
• Share learnings, best practices and innovative wins across the organization
• Pioneer team efficiency and effectiveness, such as new processes or revamping current ones, tech and software
• Ensure KPIs are being met by having a strong pulse on performance and pacing
• Consult, educate and negotiate with clients and agency partners
• Present recommendations/ideas to client and internal team
• Educate client team on the latest trends, best practices, technological advancements