Account Manager

Summary

Join Avalanche, a growing lead generation agency based outside Birmingham, UK, as their new Account Manager. You will be the primary point of contact for clients, managing relationships and ensuring client retention. Responsibilities include client onboarding, leading strategy calls, reviewing campaign performance, and identifying upsell opportunities. This full-time, fully remote role requires 3+ years of experience as an Account Manager in a marketing agency, strong communication skills, and experience with outbound marketing. The ideal candidate is organized, proactive, and passionate about client success. The position offers a competitive salary (£2000-£2500 per month), paid time off, and sick days.

Requirements

• 3+ years of experience as an Account Manager within a marketing agency or similar environment
• Hands-on experience with outbound marketing, lead generation, or business development strategies
• Strong track record in client-facing roles, including leading strategic discussions and setting campaign expectations
• Strong communication skills - clear, friendly, and professional
• Organised and great at managing your time
• Confident in meetings and presenting data
• Skilled at juggling multiple projects and deadlines
• Proactive problem-solver who tackles issues early
• Independent, reliable, and truly cares about helping others

Responsibilities

• Act as the main point of contact for our clients - respond quickly and professionally to all requests
• Run client onboarding and guide new clients through our process
• Schedule and lead monthly strategy calls, including agendas and follow-ups
• Keep clients focused on their GTM strategy with helpful reminders and nudges
• Build strong client relationships and become their go-to contact
• Review campaign performance and present reports with useful insights
• Coordinate with the internal team to make sure everything runs on time
• Spot upsell opportunities and support client growth
• Track client retention, satisfaction, and growth KPIs

Preferred Qualifications

• Experience with outbound marketing (cold email, LinkedIn outreach)
• Familiar with remote agency work
• Know your way around CRMs, campaign tools, or project management software
• Commercially savvy - you understand what matters to business owners

Benefits

• Salary : £2000 – £2500 per month
• Full-time : Fully remote role
• Paid Time Off : 20 days paid holiday + bank holidays
• Sick Days : 5 paid days per year