Account Manager

Summary

Join Journey Clinical, a healthtech company transforming mental health care, as a team player passionate about psychedelic-assisted psychotherapy. You will build and nurture relationships with mental health providers, ensuring seamless onboarding and engagement of therapists. Responsibilities include monitoring the member journey, identifying and mitigating issues, and collaborating with cross-functional teams. Data-driven workflows and adherence to HIPAA standards are crucial. Success is measured by therapist retention, activation rates, patient referrals, and NPS. The role offers a competitive salary, flexible remote work, benefits, and growth opportunities.

Requirements

• 2 - 5+ years of related work experience in account management, customer success, or sales
• Comfortable with data-driven and results-oriented performance metrics
• Experience working with a CRM tool, Google suite, sales enablement tools such as Calendly, Sales Msg, Admin portal
• Customer-first mindset, deep work ethic and dedication to the highest level of customer care
• You are also comfortable working remotely in a telehealth fast-paced startup environment
• Interest in the field of psychedelic-assisted psychotherapy to transform mental health

Responsibilities

• Serve as a driving force and accountability partner at Journey Clinical for Member Therapists
• Meet Members where they are in their journey with us and ensure they experience the optimal value of their membership
• Be the driving force for Member Therapists to enable their psychedelic-assisted practice activation and deepening engagement in JC services
• Bring feedback and share insights with the team to generate new product ideas and requests
• Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iii) execute experiments and document knowledge bases/saved responses for better serving patients
• Build and nurture relationships with mental health providers, clinics, and partner organizations
• Ensure seamless onboarding and engagement of therapists
• Confirm completion of critical milestones including, but not limited to: Account Onboarding, KAP Training, Peer & Experiential Learning, referring Patients successfully, and facilitating Patient session scheduling (Prescriber Intake, Prescriber Follow ups, KAP Sessions)
• Utilize data-driven workflows to prioritize time based on usage metrics and other key data points such as client referral and session volume to continuously improve outcomes
• Monitor the Member journey to identify and mitigate potential issues as well as discover opportunities to improve the process to meet key objectives
• Coordinate with tech support, marketing, community, operations and the medical team to ensure Members have all resources necessary to meet their practice goals with Journey Clinical
• Maintain compliance with HIPAA and mental health data standards

Preferred Qualifications

• Experience in the mental health industry
• You’re a licensed mental health provider

Benefits

• Competitive salary based on experience level + quarterly bonus potential
• Flexible, remote working hours
• 401k match and employer sponsored health benefits
• Growth opportunities and a high level of autonomy