Account Manager

Summary

Join Kinsta, a modern cloud hosting company, as an Account Manager in the Asia-Pacific region. Manage existing client accounts, generate additional revenue through upselling and cross-selling, and ensure client retention. This post-sale, client-facing role requires a quota-carrying contribution. You will be the primary point of contact for a dedicated group of clients, helping them achieve their goals and maximizing their use of Kinsta's offerings. The ideal candidate is proactive, tech-savvy, process-driven, and thrives on closing deals. You will be responsible for developing growth strategies, providing regular updates to management, and assisting other Account Managers.

Requirements

• A minimum of 2-3 years of previous SaaS Sales or Account Management experience
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Experience up-selling, cross-selling and renegotiation contracts
• Tech-savvy, with a strong interest in technology
• Near-native proficiency in English and exceptional writing skills
• Exceptional communication and interpersonal skills

Responsibilities

• Own and manage a book of business
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings
• Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates
• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
• Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers
• Become knowledgeable about the market competition in order to retain and upsell clients
• Coordinate with internal Departments to resolve problems and provide service
• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value
• Develop growth strategies to increase your book of business
• Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
• Assist other Account Managers daily to achieve team quota success
• Meet (or exceed!) revenue and retention targets
• Build, maintain, and close pipeline to consistently exceed quota
• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
• Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services
• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM
• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions

Preferred Qualifications

Prior knowledge of the hosting industry

Benefits

• Flexible and remote-first environment
• Annual remote expense budget
• Flexible PTO
• Paid parental leave
• Annual professional development budget: available after one year with Kinsta
• Sabbatical: available after three years with Kinsta (and every three years thereafter)
• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary
• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA