Account Manager

Summary

Join Later, a leading enterprise in social media and influencer marketing, as an Account Manager. You will be responsible for the retention and growth of your assigned customer accounts, driving renewals, upsells, and cross-sells. This role requires 5+ years of experience in a strategic account management or related role within the SaaS, Martech, or agency space, working with enterprise brands. Success in this position demands exceptional communication and negotiation skills, along with the ability to build strong customer relationships and act as a trusted advisor. The position offers a competitive salary and benefits package, and the opportunity to work in a rapidly growing company with significant personal and professional growth opportunities. Later is committed to building an inclusive and supportive work environment.

Requirements

• 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change

Responsibilities

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together
• Identify new opportunities for your customers to grow with Later
• Build Success Plans for all of your customers and nurture customers towards those success plans
• Build account maps to help expand the footprint of our partnership into the customers you’re supporting
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
• Become an expert at demonstrating the value of Later’s products and services

Benefits

• Salary Range: $120,000-$140,000 OTE
• Various benefits plans
• Remote work options for select positions